Quality

Quality

Overview of all Recalls, Inspection Calls, and Safety Alerts
EXPERIENCE SINCE 1947.
YOUR SAFETY AND SATISFACTION IS OUR MOTIVATION!

We place the highest value on the quality of our products and services. However, if there is anything to complain about, please use our complaints form. You will receive feedback from SKYLOTEC customer service as soon as we have been able to clarify the matter. If the complaint is not covered by the warranty but can be repaired, we will send you a cost estimate. You can then decide whether the repair should be carried out. Once the complaint has been processed, you will receive a credit note or our Service Center will return your repaired product or replacement product to you.

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All recalls at a glance

Here you will find an overview of all recalls, inspection calls and quality-relevant information on SKYLOTEC products. This gives users access to all relevant information even after the recall, inspection call or replacement action has ended.

2023: Precautionary call for inspection of the „IRS QLOCK“ (affected until production date 02/2023)

Products: IRS QLOCK harnesses from SKYLOTEC

Reason: During an inspection, faulty retaining rings were discovered on IRS QLOCK harnesses manufactured by SKYLOTEC. Since the absence of a retaining ring on the lock bolt is obvious, this can be easily detected by the user and therefore it is only necessary to return the IRS QLOCK harness to SKYLOTEC if the inspector is unsure.

Procedure: Please follow the procedure described here. If you are unsure or have any questions, we will be happy to help you. In this case, please contact [email protected].

In order to handle the return quickly and conveniently, you can create your return label here for a free submission via drop-off at a GLS parcel store. We cannot cover the costs for sending the goods via another parcel service provider. Please be sure to include our return form with your shipment.

SKYLOTEC GmbH
Servicecenter
Vorsorglicher Überprüfungsaufruf IRS QLOCK Haltegurt
Im Mühlengrund 6-8
56566 Neuwied

Video instructions for changing the axle

2022-2024: Information relating to the batteries of ActSafe cable winches

Battery Test ActSafe High Capacity Battery (HCB)

Safety Card ActSafe High Capacity Battery (HCB)

ACX/TCX/T1-16 Ascenders/Batteries

ActSafe TCX Force, TCX Assault, TCXII Urban Force, TCXII Urban Assault, RCX

ActSafe ACX

ActSafe TCX Seal, TCX Rescue, TCXII Seal Assault, TCXII Seal Force

2013 - 2021: Safety warnings ActSafe

We give you an overview of all safety alerts of ActSafe products here.

In addition, you will find all safety-related information on ActSafe products here.

2020: Precautionary inspection call SKYLOTEC climbing harness SAM 2.0

Products: All SAM 2.0 climbing harnesses with the production date between January and April 2020

Reason: During a routine inspection, a missing structural seam was now discovered on a SKYLOTEC SAM 2.0 harness.

Procedure: Please follow the procedure described here. In case of uncertainties and questions, we will be happy to help you. In this case, please contact [email protected].

2020: Precautionary inspection call from the SIRIUS descender device

Products: All SKYLOTEC SIRIUS descenders (A-050) manufactured before September 1.

Reason: A functional deviation has been detected in brand-new SIRIUS descenders manufactured before September 2020.

Procedure: Please follow the procedure described here. In case of uncertainties and questions, we will be happy to help you. In this case, please contact [email protected].

2020: Information on ingredients according to Article 33 of REACH Regulation (EC) No. 1907/2006

According to Article 33 of the European Chemicals Regulation REACH, the information obligation applies as soon as the concentration of the respective substance from the SVHC candidate list (https://www.echa.europa.eu/de/candidate-list-table) in the article, which is composed of one or more articles, exceeds 0.1% by weight per article.

You can find the products which are affected by the information obligation in the table. Please compare the article number in the order with the article number in our overview table. You will also receive information about which article is specifically affected and with which SVHC substance the limit value has been exceeded.

2018: SKYSAFE / SKYSAFE / SKYSAFE II / SKYSAFE III / SKYSAFE SAM / SKYSAFE DURO / SKYRIDER / RIDER 3.0 of the years of construction 2011-2017 - call for inspection

Products: Via ferrata sets with SKYSAFE carabiners (SKYSAFE (Art.No. L-0056) / SKYSAFE II (Art.No. L-0156) / SKYSAFE III (Art.No. L-0673) / SKYRIDER (Art.No. L-0039) / RIDER 3.0 (Art.No. L-0672, L-0612)), SKYSAFE SAM (L-0674) and SKYSAFE DURO (L-0675)

Reason: Scattered breakage values of SKYSAFE karabiners

Procedure: Please follow the procedure described here. In case of uncertainties and questions, we will be happy to help you. In this case, please contact [email protected].

2017: BASALT / GRANIT - Belt replacement campaign

Products: The GRANITE Men (GSC-0145), GRANITE Women (GSC-0146) and BASALT (GSC-0147) belts in batches 516608, 516609, 516644, 516761, 517152

Reason: A decorative seam on the leg loop straps can tear after just a short period of use.

Procedure: Please follow the procedure described here. If you have any uncertainties or questions, we will be happy to help you. In this case, please contact [email protected].

2016: COBRA buckle - Call for inspection

Products: Belts with COBRA buckles

Reason: Checking the rivets of the buckles

Procedure: Please follow the procedure described here. If you have any uncertainties or questions, we will be happy to help you. In this case, please contact [email protected].

2016: PEANUT I and Y security check

Products: All PEANUT I and Y (HSG-021 length, HSG-022 length) of batches 329086-XXX

Reason: Riveting faults, if applicable

Procedure: Please follow the procedure described here. If you have any uncertainties or questions, we will be happy to help you. In this case, please contact [email protected].

2015: H-040 - Precautionary recall

Products: All products with H-040 carabiners such as ERGOGRIP CORE S15 (L-0213, L-0249, L-0545), HERKULES RP 3 S12 (Z-GRU-L-0018, Z-GRU-L-0019), lanyard 15 mm steel insert (Z-GRU-L-0213) with serial numbers 14138XX (production 2014), 15001XX (2015)

Reason: The upstream supplier has encountered problems when closing a carabiner.

Procedure: Please follow the procedure described here. If you have any uncertainties or questions, we will be happy to help you. In this case, please contact [email protected].

2015: BEAMTAC - Call for review

Products: BEAMTAC AP-017 (batch numbers 225376 to 254052)

Reason: A BEAMTAC was found to have a loose screw connection.

Procedure: Please follow the procedure described here. If you have any uncertainties or questions, we will be happy to help you. In this case, please contact [email protected].